ito outsourcing
     OUTSOURCING BENCHMARKING -- ARE YOU MEASURING
   THE RIGHT METRICS FOR SUCCESS
   THURSDAY, APRIL 17 -- 1-2 PM CENTRAL                              >>> Register Now!		  
 
           
What You'll Learn

What has prompted this high percentage of failed deals? By and large, it’s not because the providers aren’t capable of delivering – the good ones certainly are. It’s often due to:

  • Adversarial negotiations
  • Basing deals on false economics
  • Misalignment of expectations
  • Establishing relationship which can’t cope with change

Learn how to measure your existing outsourcing relationship and discover the true value of your outosuricng strategy. 

This Webinar will cover:

Bullet Critical areas to benchmark in both contracts and in outsourcing relationships
Bullet Evaluating beyond price to discover the benefits of benchmarking value
Bullet The view from the outsourcer versus the provider - how can they be aligned?
Bullet Recent research and trend analysis
Bullet Lessons learned and real life case studies of recent Alsbridge engagements
   

WIN A COPY OF OUTSOURCING LEADERSHIP

All participants will be entered into a drawing for a copy of OUTSOURCING LEADERSHIP, a 450-page compilation of the best articles on outsourcing strategy.  Five copies will be given away. 



>>> Register Now!
Agenda  

Outsourcing Benchmarking: Are you measuring for success?  
Craig Nelson, Director, Alsbridge
Bullet Understanding Value Leakage as a result of poor outsourcing relationships
Bullet The 10 critical attributes that must be measured on all outsourcing relationships, including how do you measure the relationship itself!
Bullet Evaluating your contract with the Alsbridge Market Reality Assessment.  The MRA provides transparency for client executives to quickly understand and focus upon key areas needing improvement.
Bullet Lessons learned from recent implementations

A Client's Perspective  
Larry Berger , Director, IT Customer Support, Aerospace Corporation

Bullet Challenges we faced
Bullet How the MRA process was applied
Bullet Impact of the MRA on the RFP process
Bullet Benefits to our company and my team

Questions, Answers and Wrap up  
   
Who Should Participate?
  C-Level Executives, Vice Presidents, Lines of Business Leaders, Directors and Managers responsible for:
 
Bullet Finance, Accounting, Payroll
Bullet Information Technology & Operations
Bullet Global Sourcing, Contract Management
Bullet Customer Care, CRM, Call Center Operations
Bullet Human Resources, Benefits, Compensation, Training
 

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