What You Will Learn
Join us for this valuable half-day session for senior executives, corporate counsel and internal sourcing organization leaders. Together we’ll learn from the experts on how to incorporate collaborative techniques to find the best pricing, SLAs and contract terms.
Discover the inside information you need to negotiate and create win-win strategies for outsourcing BPO, ITO and even shared service centers.
This Outsourcing Leadership Forum will cover the following topics:
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Emerging trends in ITO, BPO and F&A |
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Trends in pricing, labor rates, and capabilities |
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from major providers |
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Methodologies for Collaboration |
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Global collaboration and how it affects your |
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internal and outsourced teams |
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Geographic update – where will the next hot |
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location be for your exact needs |
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There are no fees to attend this Outsourcing leadership Forum.
Date/Location:
Wednesday, October 25, 2006
Alston & Bird LLP
One Atlantic Center
1201 West Peachtree Street
Atlanta, GA 30309-3424
For more information call 214-696-6410
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| Your Agenda |
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7:45-8:15 am
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Registration / Breakfast
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8:15 am - 8:30 am
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Welcome, Introduction and Overview
Ben Trowbridge - Alsbridge |
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8:30 - 9:15 am
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In-Depth BPO & ITO Strategies that Succeed!
Ben Trowbridge - Alsbridge |
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The New SLAs - understand the impact |
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Pricing trends and the affect of China, India & the Philippines |
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Sourcing Trends - Big Guys Diversify, Little Guys Grow |
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Collaboration is the only approach to win-win |
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9:20 - 10:00 am
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Industry Trends in BPO - Offshore Continues to Grow, but Where?
John Willmott - NelsonHall |
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How to decide the scope of BPO and what implications does |
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this
have for service delivery |
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Delivery options available and where they apply/not apply |
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Covering the risks in technology service management and |
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partnership and how to avoid them. |
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10:00 - 10:15 am
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Refreshment Break
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10:15 am - 11:00 am
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Contract Negotiations in Global
Chris Ford -- Alston-Bird |
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How to create BPO and ITO contracts |
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Looking at outsourcing from a legal perspective |
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Case studies and lessons learned – Things you should know |
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now! |
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11:00 am - 11:45 am
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Panel Discussion - Outsourcing Legal Issues – Don’t find out after the fact.
Moderated by Ben Trowbridge |
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12:00 am - 1:00 pm
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Lunch with Special Speaker Presentation
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Who Should Attend? |
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Chief Officers,VPs and
Directors responsible for: |
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Procurement & |
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Purchasing |
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Information |
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Technology |
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Human Resources |
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Call Center |
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Operations |
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Supply Chain |
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Finance |
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(A/P, A/R, Payroll) |
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Customer Care & CRM |
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Sponsored by  |
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Host Sponsor |
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