Dallas - November 14, 2006
   Collaboration Outsourcing - The New Approach to Sourcing         >>> Register Now !		  
 
           
What You Will Learn

Discover the inside information you need to negotiate and create win-win strategies for outsourcing BPO, ITO and even shared service centers.

Join us for this valuable half-day session for senior executives, corporate counsel and internal sourcing organization leaders. Together we'll learn from the experts on how to incorporate collaborative techniques to find the best pricing, SLAs and contract terms.

This Outsourcing Leadership Forum will cover the following topic

Methodologies for Collaboration
Emerging trends in ITO, BPO and F&A
Global collaboration and how it affects your
  internal and outsourced teams
Trends in pricing, labor rates, and capabilities
  from major providers
Geographic update - where will the next hot
  location be for your exact needs
   
 


There are no fees to attend this Outsourcing Leadership Forum.

Date/Location:
Tuesday, November 14, 2006
Jones Day
2727 North Harwood Street
Dallas, Texas 75201-1515

For more information call 214-696-6410
Your Agenda  
7:45-8:15 am
Registration / Breakfast
  
 
8:15 am - 8:30 am
Welcome, Introduction and Overview
Ben Trowbridge - Alsbridge
   
8:30 - 9:15 am
Collaboration Outsourcing - The New Approach to Sourcing
Ben Trowbridge - Alsbridge
The New SLAs - understand the impact
Pricing trends and the affect of China, India & the Philippines
Sourcing Trends - Big Guys Diversify, Little Guys Grow
Collaboration is the only approach to win-win.
   
9:20 - 10:00 am
Industry Trends in BPO - Offshore Continues to Grow, but Where?
Andy Efstathiou - NelsonHall
How to decide the scope of BPO and what implications does
  this have for service delivery
Delivery options available and where they apply/not apply
Covering the risks in technology service management and
  partnership and how to avoid them.

 
10:00 - 10:15 am
Refreshment Break
  
   
10:15 am - 11:00 am
  
Contract Negotiations in Global Outsourcing - Know Your Rights. Anand Pathak – P&A Law Offices
How to create BPO and ITO contracts that are defensible
Looking at outsourcing from a legal perspective
Case studies and lessons learned - Things you should know now!
   
11:00 am - 11:45 am
Panel Discussion - Is There Really a Global Legal System? Moderated by Ben Trowbridge
   
12:00 am - 1:00 pm
Lunch with Special Speaker Presentation
  
   
Who Should Attend?
  Chief Officers,VPs and Directors responsible for:
 
Procurement &
  Purchasing
Information
  Technology
Human Resources
Call Center
  Operations
Supply Chain
Finance
  (A/P, A/R, Payroll)
Customer Care & CRM
 

Sponsored by
   
 

Host Sponsor
   
 
Analyst Sponsor