Fri, Sep 7, 2007 13:49 EDT
Outsourcing's Innovation Crisis
by Stephani Overby
It's a common scenario: the IT service provider meets all its SLAs and holds to all the pricing models... but the customer still isn't happy. Something just isn't right. As one outsourcing advisor describes it, "You look at the dashboard and everything is green. But you still feel red."
What's the problem? In a word: innovation. Or lack thereof.
Many IT
leaders enter into outsourcing arrangements with an
expectation that the outsourcing provider will not only live up to the
letter of the contract, but by virtue of being a Big Outsourcer, will
bring something more to the table.