What You'll Learn
Successful shared service centers require a solid understanding of the best practices and methodologies proven in real world situations. Join us as we present the fundamentals every professional should know about planning, building and operating service centers around the world.
This Webinar will cover:
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Building a solid business case and why it really matters |
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Understanding organizational design and its impact on roles, competencies and job descriptions |
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Planning for Change Management throughout the transition period |
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Managing SLAs, benchmarking and chargebacks for ongoing operational success |
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This Webinar will also review the lifecycle of building a shared services center as well as examine new data on offshore location choices. Alsbridge has just released its 2007 Shared Services Survey report and participants of this Webinar will receive a copy. |
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Introduction and Key Findings from Alsbridge’s 2007 Shared Services Survey
Ben Trowbridge, CEO - Alsbridge |
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Why shared services makes sense for global competitiveness |
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Key functional areas to consider for shared service operations |
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Recent findings from Alsbridge proprietary research |
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Shared Services Business Case Development, Organizational Design and Change Management
Steve Kopp, Managing Director - Alsbridge Shared Services |
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Components of a business case |
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Organizational design and why it impacts everyone |
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Change Management from planning to transformation |
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SLAs and how to charge internal organizations for services |
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Lessons learned from recent implementations |
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| Questions, Answers and Wrap up |
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Who Should Participate? |
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C-Level Executives, Vice Presidents, Lines of Business Leaders, Directors and Managers responsible for: |
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Finance, Accounting, Payroll |
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Information Technology & Operations |
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Global Sourcing, Contract Management |
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Customer Care, CRM, Call Center Operations |
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Human Resources, Benefits, Compensation, Training |
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Sponsored by  |
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