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What You'll Learn
Successful shared
service centers require a solid understanding of the best practices and
methodologies proven in real world situations. Join us as we present
the fundamentals every professional should know about planning,
building and operating service centers around the world.
Featured Speaker -- Steve Kopp, Managing Director and Shared Services Practice Leader, Alsbridge
Biography
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More than 20 years of business experience including 14 years in management consulting |
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Experienced helping dozens
of organizations with improvement strategies such as: outsourcing,
offshoring, shared services, organizational redesign, process
improvement, ERP implementations and complex program planning and
leadership. |
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Extensive implementation experience in shared service organization projects |
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Founding member of Hackett's Sourcing Advisory Practice |
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This Webinar will also review the
lifecycle of building a shared services center as well as examine new
data on offshore location choices.
SIGN UP HERE!
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| Agenda |
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Introduction and Key Findings from Alsbridge’s Ongoing Shared Services Market Research
Ben Trowbridge, CEO - Alsbridge |
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The evolution of shared services and the impact of the appreciation by the executive team of Internal Outsourcers |
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Key functional areas to consider for shared service operations -- What makes sense and what doesn't |
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Competing in a global environment -- Know what the offshore providers bring to the table |
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Shared Services The Rise of the Internal Outsourcer and How to Compete Against the Best of the Best
Steve Kopp, Managing Director - Alsbridge Shared Services |
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Lessons learned from a Global CFO |
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Organizational design -- The Top Down Design Approach |
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Mapping products and services to value and business independence |
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Service Delivery Models - an example for finance |
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Change management strategies and success factors |
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| Questions, Answers and Wrap up |
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Who Should Participate? |
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C-Level Executives, Vice Presidents, Lines of Business Leaders, Directors and Managers responsible for: |
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Finance, Accounting, Payroll |
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Information Technology & Operations |
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Global Sourcing, Contract Management |
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Customer Care, CRM, Call Center Operations |
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Human Resources, Benefits, Compensation, Training |
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Sponsored by 
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